Learn more about common reasons why you may want to start thinking if it is time to switch your pro cleaning services in Colorado Springs, CO
The commercial cleaning services industry has simply become a revolving door of clients. When one leaves, another one walks through the door. Client retention is simply low and there is a reason for that. Pro cleaning services rely on the hard work of their employees but sometimes due to human nature, not everyone can provide perfect service at all times. There will be slight hiccups and unfortunately disappointment throughout a cleaning contract. So, what are the common reasons clients decide to switch cleaning companies after their contract is up or they become dissatisfied? We’ve compiled the top 5 reasons in this article.
Clients Leave Their Cleaning Companies for These 5 Common Reasons
1. There will always be a few bad apples in the batch
Not everybody is perfect, and neither is every company’s hiring process. Many businesses that rely on servicing customers’ needs a strong workforce of people who can get the job done efficiently and professionally. There are many companies out there who are willing to take shortcuts in the hiring process and in doing so sacrifice the quality of their employees to save a few dollars here and there. This leads to high employee turnover, illegal hiring, inadequate screening, and unhappy clients. JAN-PRO Commercial Cleaning of Southern Colorado takes great strides to assure that our customers are always 100 percent satisfied. This means making sure that our pro cleaning services plans are bulletproof and provides complete and proper vetting of our potential employees.
2. Bad Communication from The Pro Cleaning Services Provider
There will always be hiccups in any service industry as humans are not perfect and we are prone to making mistakes. With that being said, how a company handles a disgruntled customer is what makes all the difference in client retention. If you have the ability to communicate with them in a professional tone and understand the mistakes that have been made, you will find that often times just addressing them with the client and working out a solution will keep them with you for many years. JAN-PRO Commercial Cleaning of Southern Colorado offers our clients direct access and communication with a designated to answer questions about our pro cleaning services.
3. Lack of Trust
The commercial cleaning industry is notorious for security breaches and failures. Whether it’s a failure to lock doors and turn on home alarm systems, even petty theft, all it takes is one occurrence for the client to completely lose trust in their pro cleaning services provider. A lack of trust leads to constant scrutiny, paranoia, and worry. This can damage the relationship greatly. JAN-PRO Commercial Cleaning of Southern Colorado makes sure that all of our employees are properly trained with safety and security protocols. We run a rigorous system of checks and balances to assure that our client’s safety and value are always taken into consideration first.
4. Bad Impressions, Lack of Professionalism, and Inadequate Training
Clients want their cleaning service providers to not just look the part, but also show that they have been properly trained for the part and know how to get the job done quickly and efficiently. If employees are slacking on the job or forgetting to take care of particular tasks, clients will lose confidence in their providers’ ability to meet their cleaning demands and requirements. JAN-PRO Commercial Cleaning of Southern Colorado works directly with our employees to make sure they are motivated, getting the job done, and providing the best professional appearance of the company.
5. Failure to Provide Consistency and Reliability
If the cleaning service provider fails to provide consistent and reliable services eventually the client will begin to look elsewhere for more reputable, established and highly reviewed providers. The quality of work should be completely consistent with each service provided.
With these top 5 reasons clients switch pro cleaning services, we want to help you pick an experienced cleaning service provider that can avoid all of these hiccups. JAN-PRO Commercial Cleaning of Southern Colorado can provide security, guarantee, and complete satisfaction with your pro cleaning service demands.