JAN-PRO VS. THE COMPETITIONThe Top 10 Differences between JAN-PRO and the Competition.
Every service being performed by Jan-Pro is being performed by an independent business owner. These individuals are fully trained, licensed, and fully insured. Although most customers realize the importance of insurance, most competitors carry minimum coverage that will not adequately protect the customer in the event of a catastrophe and could put the customer’s business at risk. (Additionally, the staff of these companies are often untrained and ill equipped to handle the jobs that they are tasked to perform.)
Some competitors may have training programs, but typically these programs consist of on-site training or even in worst case scenarios, dropping off new employees with equipment and keys then leaving. At Jan‐Pro, training is the heart of our success within the organization. From a 4 class unit franchise training program, to advanced training in how to perform floor work and hire employees, Jan‐Pro strives to set up its franchisees for excellence and happy customers.
But we don’t stop there, Jan‐Pro has partnered with vendors that offer facility space and trainers to perform training and we offer beginner, intermediate and advanced training for our sales and operations professionals in the field. This translates to happy customers because everyone who is associated with the Jan‐Pro regional office has a knowledge base that sets them up for success.
From the moment that our Franchise Owners enter a building during the walk through, the first night clean and follow up inspections, our franchise owners are supported fully by their Jan‐Pro Franchise business consultants. This allows the franchise owner to become more proficient and efficient at their job while performing high quality service that satisfies customers.
Lack of Internal Competition
Within most organizations, large and small, there is politicking and competition that occurs. If we take a look at the Jan‐Pro System we see regional offices that are working for the betterment of all, because each region is independently owned. There is no competition which leads to a sharing of best practices organizationally that helps to continuously improve the system and has made Jan‐Pro feel like the family organization that it is today.
Jan‐Pro defines its brand through training its franchise owners and Operations and Sales personnel. The backbone to Unit Franchise Owners running a successful business is understanding and implementing Jan‐Pro policies and procedures. Policies and procedures equip them with the tools to thoroughly understand compliance requirements such as uniforms, id badges and the proper equipment and chemicals to use when cleaning an account. Perform a bid walk or walkthrough of an account being cleaned by a competing commercial cleaner and it’s amazing what we see: bleach, upright vacuum cleaners, and terrycloth rags – just to name a few. There is no uniformity or brand compliance as we see at Jan‐Pro.
The Jan‐Pro Guarantee and Branded Processes
The Jan‐Pro model is truly unique to the janitorial industry in that we guarantee our work. Jan‐Pro tells our customers that if they are dissatisfied, we will provide an additional cleaning at no cost. Most customers can expect that when it comes to even the best competitors, that they will receive only a credit for incomplete or unsatisfactory work. Additionally, the Jan‐Pro branded processes specify exactly how our franchisees are trained, our unique footprint on the medical office environment through Medmetrix, and what our commitment is to providing sustainable, green and efficient means of cleaning.
Innovative Vendor Partnerships
Most competitors are purchasing supplies from big box stores such as Sam’s Club or Costco. Their reasoning behind this is that they want to get the most amount of product for their investment. This is not a bad idea, except that there is no vendor interaction or assistance when there is a technical question that needs to be answered. The long and short of it is that because of the unique vendor relationships that have been forged at Jan‐Pro, we are able to capitalize on a plethora of knowledge that enables us to answer customer’s questions and bring resolution to issues in an expeditious fashion.
Best Practices and Support Services
With most commercial cleaners, one of the drawbacks is that they have relatively few people that are working and this hampers their ability to develop best practices. At Jan‐Pro we have developed a group of interactively supportive regional markets that work with each other sharing what allows them to thrive.
Time Tested, Proven Systems for Success
Ask anyone that is new to the Jan‐Pro system what it is that they see as a positive. Overwhelmingly, the answer will be that systems are in place that have been honed and perfected over the last 25 years that lead to success. With most competitors it is totally incumbent on management to develop the processes that will allow them to be successful.
Striving Toward Constant Improvement
Something that is unique to the Jan‐Pro system is that all of our offices share their best practices. This allows them to feed into the culture of constant self improvement. The practices that most competitors draw on that allow them to self‐improve are only those that eminate from a limited amount of market share which limits their creativity. With Jan‐Pro’s wide reach and large group of employees between offices, scores of great ideas are developed every year.